To be taken into consideration, any request to cancel an order must be made before dispatch of the goods. This cancellation must be notified directly to the Customer Care by e-mail to firstname.lastname@example.org.
Sorry, but all sales of samples are final and we are unable to accept sample returns.
We hope you’ll be completely satisfied with your order. However, if for any reason you are not, we are happy to offer a refund, exchange or replacement.
The returned items must be in their original, unopened, unused and undamaged packaging (including unopened cellophane wrap). Shipping costs must be paid by the customer.
In order to get return authorization and approval, please email email@example.com within 14 days after receiving the order.
Once your return is authorized, our customer service team will provide a prepaid return label. Returns will only be accepted via this procedure as we cannot guarantee the safety of the bottles with anyone other than our approved couriers.
Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
On accepting the delivery, the Purchaser must verify that the package is intact, undamaged and without any sign of tampering.
If you receive a product which has been damaged during delivery or appears to be faulty, please report it within 2 (two) days of the delivery, by contacting the Customer care email address: firstname.lastname@example.org. A complaint will be filed for damages, theft or other malpractice, in order to ascertain the courier's liabilities and verify the presence and entity of damages incurred during the delivery. Such damages should also be documented by a digital image attached to the email sent to the above-mentioned Customer care email address.
The returned item will be carefully examined in order to determine, at our reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to our Customer Care. Doing so may affect any refund or replacement that you may be entitled to.
Orders outside of the European Union
The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to any Member State of the European Union and whose sole domicile and delivery address are outside the European Union.